Terms of service

These terms are between Werner Mostert, a sole proprietor trading as W.MostertCo, of 1290 Walter Ave, Waverley, Pretoria, South Africa (“we”, “us”), and the person or business that creates a QuoteCraft account (“you”).

QuoteCraft (the “service”) is the quoting and invoicing application at quotecraft.co.za. By creating an account or using the service you agree to these terms. If you accept them for a business, you confirm you may bind that business, and “you” means the business. You must be 18 or older.

Published as section 43 of the Electronic Communications and Transactions Act requires.

QuoteCraft lets you:

• keep rate cards and client records;
• build branded quotes with scope of work, exclusions, milestones, notes and images;
• download quotes and invoices as PDFs;
• share a quote by link so your client can open it in a browser and accept it online;
• attach your client's purchase order to a quote;
• turn an accepted quote into an invoice, including invoices in stages;
• record a client's payment against one or more invoices, with the proof of payment attached;
• quote and invoice in ZAR, EUR, USD, GBP, using exchange rates fetched when the document is saved.

It runs in a web browser; there is nothing to install. We may add, change or remove features. If a change takes away something you rely on, we tell you first.

Give accurate details and keep them current. You are responsible for everything done with your account, so keep your password private. We recommend turning on two-factor sign-in. Tell us at WerriesMostert@gmail.com straight away if you think someone else has used your account. Each account belongs to one business, and the person who creates it is its owner.

Your content stays yours. Your business details, rate cards, clients, quotes, invoices, images, purchase orders, proofs of payment and notes belong to you. You let us store, process and display them only to run the service for you, support you, and keep it secure and backed up.

Your clients' personal information. For the details you keep about your clients and their people, including what we record when a client accepts a quote, you are the responsible party under POPIA and we are your operator: we process it only to provide the service. You confirm you may lawfully put it into QuoteCraft and send documents to those people. We keep it confidential and secure, and help you answer requests from the people it is about.

Shared quote links. A shared quote link contains a long random code that can't be guessed. Anyone who has the link can see that quote without signing in; that is how your client opens and accepts it. Send the link only to your client. Deleting the quote removes the page.

Deleting. You can delete clients, quotes, invoices and rates in the app. To close your account and have its data deleted, email WerriesMostert@gmail.com. The privacy policy sets out how long that takes.

• The plan. One plan with every feature: three months free from signup, then R149 a month per business. Nothing is charged per document or per user.
• Paying. You subscribe in the app under Account, Plan and billing. Payment is by debit or credit card through Paystack, our payment provider. Paystack holds your card; we never see the card number. The subscription renews monthly until you cancel.
• Subscribing during the free months. Paystack takes R1 to check your card and we refund it straight away. The first R149 is taken on the day your free months end, and nothing before then.
• Subscribing after the free months. The first R149 is taken the day you subscribe, then on the same date each month.
• Accounts from before billing started. If your account existed before QuoteCraft started charging, your three free months run from the day charging started. The app tells you before they end.
• Read-only. If your free months end without a subscription, or a subscription is cancelled or lapses, your account becomes read-only: you can still sign in and open and download your quotes, invoices and files, but you can't create or edit quotes and invoices until you subscribe. If a monthly payment fails you keep full access for 3 days to pay with another card. We don't delete data because a subscription ended.
• Price changes. We give at least 30 days' notice by email and on the pricing page. The new price applies from your first payment after the notice ends. If you don't accept it, cancel before then.
• Currency and tax. Prices are in South African rand. We are not registered for VAT, so no VAT is charged. If that changes, we give notice as for a price change.
• Cancelling and refunds follow the refund and cancellation policy: cancel any time, keep access until the end of the paid month, and a full refund on request within 7 days of your first paid month.

During your free months the service is free and provided as it is. QuoteCraft is young software under active development: expect changes, the odd defect and occasional downtime. Keep your own copies of documents that matter; the PDF download exists for that. Nothing here limits your rights under the Consumer Protection Act where it applies to you.

You must not:

• send documents that are fraudulent or misleading, or that you are not allowed to send;
• upload unlawful or infringing content, or malware;
• try to reach another business's data, or guess, scrape or collect quote links that aren't yours;
• test the security of the service without our written permission (but see below);
• resell the service or offer it as your own without a written agreement with us;
• copy the service, its look or its document templates to build a competing product;
• overload the service or get around its rate limits.

We may suspend an account we reasonably believe breaks these rules. Where we can, we tell you first and give you a chance to fix it.

Found a security problem? Email WerriesMostert@gmail.com with enough detail to reproduce it. We won't take legal action against anyone who reports in good faith, tests only their own account, doesn't access or change anyone else's data, and gives us reasonable time to fix it before telling others.

When a client accepts a quote through a shared link, QuoteCraft records the name and email they enter, the date and time, their IP address and their browser details. That record is evidence of acceptance kept for you. It is not an advanced electronic signature under ECTA, and we make no promise about the weight a court would give it. The contract formed when your client accepts is between you and your client; we are not part of it and don't guarantee that your client pays.

When a document mixes currencies, QuoteCraft fetches reference exchange rates from a public source when the document is saved, stores the rate used and prints it on the document. They are reference rates, not the rate your bank will apply. We don't guarantee their accuracy or availability and aren't liable for currency differences.

We work to keep QuoteCraft available but don't guarantee a level of uptime. We may take it down for maintenance and try to do so outside South African business hours. Support is by email at WerriesMostert@gmail.com, on a reasonable-efforts basis during South African business hours. QuoteCraft depends on other providers for hosting, its database, email, payments and exchange rates; their outages affect it and are outside our control.

QuoteCraft, its code, design, brand and document templates belong to us. You get a limited, non-exclusive, non-transferable right to use the service while these terms apply. Your logo and brand stay yours; you let us show them on the documents you make. If you send us ideas or feedback, we may use them freely, and we won't name you or show your logo as a customer without your written consent.

We provide the service with reasonable skill and care. Beyond that, and as far as the law allows, it is provided as it is, without other promises, including that it suits a particular purpose or never fails.

QuoteCraft is not accounting, tax or legal software. It adds up the figures you enter and applies the VAT rate you set. It doesn't check that your VAT treatment, invoice numbering or content meets the VAT Act, SARS rules or any other law. Checking each document you send is your responsibility; ask your accountant.

Nothing in these terms limits liability that the law doesn't allow to be limited, including for fraud, for death or injury caused by negligence, or under the Consumer Protection Act where it applies.

Subject to section 13:

• neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue, savings, business or goodwill;
• our total liability to you in any 12 months is limited to the greater of what you paid us in the 12 months before the claim arose and R5,000;
• you must bring a claim within 12 months of becoming aware of it.

These limits don't apply to fees you owe us.

You cover us against claims, losses and reasonable legal costs arising from the content you put into QuoteCraft (including a claim that it infringes someone's rights or was processed unlawfully), from a breach of section 8, or from a dispute between you and your client about a quote or invoice. We tell you promptly about any such claim and don't settle it without your consent, which you won't refuse unreasonably.

You may cancel your subscription in the app at any time, and close your account by emailing WerriesMostert@gmail.com. Closing the account cancels the subscription.

We may end or suspend your account:

• if you seriously break these terms and don't put it right within 14 days of our written notice;
• straight away, if we reasonably believe your use puts us or other users at security or legal risk;
• on 30 days' notice, if we stop offering QuoteCraft.

When the agreement ends, your right to use the service ends. Download what you need as PDFs first. We keep and then delete your data as the privacy policy says. If we end it for a reason other than your breach, we refund the unused part of the month you paid for. Sections 5, 12, 13, 14, 15, 16, 17 and 18 continue after the agreement ends.

Talk to us first: email WerriesMostert@gmail.com describing the problem. We reply within 10 business days and try in good faith to sort it out. If we can't within 30 days, either of us may refer it to mediation in Pretoria, on written notice. Nothing stops either of us going to court for urgent relief, or a consumer approaching the National Consumer Commission or another regulator.

• South African law applies, and the Gauteng Division of the High Court, Pretoria, has jurisdiction, without excluding any other court that has jurisdiction.
• We may change these terms. We email you at least 30 days before a material change takes effect and update the date at the top. If you keep using QuoteCraft after that, you accept the change; if you don't, close your account before it takes effect.
• These terms, the privacy policy and the refund and cancellation policy are the whole agreement between us about QuoteCraft. A signed agreement between us, where one exists, wins where it conflicts with them.
• You may not transfer these terms without our written consent. We may transfer them to whoever takes over QuoteCraft, for example if we register a company, and tell you when we do.
• If a part of these terms can't be enforced, the rest still applies. Not enforcing a term is not giving it up.
• We send notices to the email address on your account. Send yours to the email above. An email counts as received on the next business day.
• Neither of us is liable for failing to perform because of events beyond our reasonable control, except for paying fees.